At the risk of provoking the wrath of the “iTelligentsia” I must rant about my experiences getting cheated by Apple.
The iPhone’s dandy accelerometer reports the device’s orientation to iPhone apps. Except that my iPhone is calibrated 6 to 7 degrees off kilter, as shown in this photo on a flat horizontal surface (taken by my reliable Blackberry). Within a month of purchase I demonstrated this problem to an Apple store Genius who replied that sorry, my phone is operating within spec, nothing he can do.
In my second encounter I rented a movie from iTunes that would never finish downloading. I tried to report the problem but the Apple site does not offer up an email address for support. I tried to follow Apple’s protocol for reporting the problem, but the Report-A-Problem button failed to launch the helpful reporting wizard that iTunes Help promised. I finally found a form I could fill out on the web site seeking help with my bill, but a week later I’ve still had no response.
You know, I get better service from the Romanian Viagra suppliers who spam my inbox. Is this a fluke? If not, has Apple always been so incompetent and uncaring about customer problems, or do you think this is a temporary casualty of the iPhone’s hyper growth?
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